Summary: DD89 uses your personal data solely to provide services, verify identity, and ensure security. Your data is never sold to third parties.
1. What Data We Collect
When you register and use DD89's services, we collect certain necessary information. This data is used only for defined purposes, and no unnecessary data is collected.
| Data Type |
Example |
Why It's Collected |
| Identification Information |
Name, date of birth, nationality |
KYC Verification & Age Confirmation |
| Contact Information |
Email, mobile number |
Account Verification & Notifications |
| Identity Documents |
NID, passport copy |
Identity Verification & Legal Compliance |
| Financial Information |
Payment methods and transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
| Usage Data |
Game history, login times, and preferences |
Service Improvement & Personalization |
2. How We Collect Data
DD89 collects data in several ways. In most cases, you provide this information directly, while some data is collected automatically.
- Information provided directly via the registration form
- Documents uploaded during KYC verification
- Automatic records generated during deposit and withdrawal transactions
- Cookies and session data collected during platform use
- Records of communications with customer support
- Confirmation data received from third-party payment gateways
DD89 will never ask for your password or full payment card details over the phone or by email. If you ever receive such a request, please notify us immediately.
3. Purpose of Data Use
DD89 uses collected data only for specific, legitimate purposes. No data is used for unnecessary or unrelated purposes.
- Creating and managing your account
- Age & Identity Verification (KYC)
- Processing deposits and withdrawals
- Anti-Money Laundering & Fraud Prevention
- Personalizing your gaming experience
- Support Tickets & Complaint Resolution
- Sending important account notifications and updates
- Responsible Gaming Policy Implementation
- Analyzing and resolving technical issues on the platform
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can turn this off at any time in your account settings.
4. Data Sharing Policy
DD89 does not sell your personal data to third parties. However, in certain situations, sharing data may be necessary to provide our services.
- Payment Providers: Limited data is shared with bKash, Nagad, Rocket, and similar providers to process deposits and withdrawals
- Game Provider: Only the data necessary to operate games, shared with providers such as Evolution and Pragmatic Play
- Legal Authorities: With regulatory authorities when required by court order or lawful investigation
- Fraud Prevention: Collaboration with specialized agencies when needed to address security threats
In each of the cases above, only the minimum necessary information is shared, and all third parties are contractually bound to maintain its confidentiality.
5. Data Security Measures
DD89 uses multiple layers of security to keep your data safe — both technical measures and organizational safeguards.
- All data transmissions are secured with SSL/TLS 256-bit encryption
- Data stored in databases using AES-256 encryption
- Only authorized personnel have access to personal data
- Regular third-party security audits are conducted
- Account protection using two-factor authentication (2FA)
- Advanced firewall systems on servers and networks
- Regular data backups and disaster recovery planning
Security Incidents: In the event of a data breach, DD89 will notify affected members within 72 hours as required by law.
6. Cookies & Tracking Technologies
DD89 uses cookies and similar technologies to improve the platform. These are stored as small files in your browser.
- Essential Cookies: Login sessions and security tokens — the platform cannot function without these
- Functional Cookies: Remembering your language preference and theme settings
- Analytical Cookies: To understand how the platform is being used (anonymised)
- Performance Cookies: To monitor page loading speed and detect errors
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.
7. Your Rights
As a DD89 platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our Help Center.
📋
Right to Access
You can view all personal information DD89 holds about you.
✏️
Right to Rectification
You may request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
You may request the deletion of your data under certain circumstances.
⏸️
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
📤
Right to Data Portability
You may request an export of your data in a standard format.
🚫
Right to Object
You may opt out of your data being used for marketing purposes at any time.
8. Data Retention Period
DD89 does not retain your data longer than necessary. All data is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal obligations.
- Account & identity data: 5 years after account closure (as per AML regulations)
- Transaction records: retained for up to 7 years as required by law
- Customer support communications: up to 3 years
- Marketing preferences: immediately upon withdrawal of your consent
- Technical logs: retained for a maximum of 90 days
9. Children's Privacy
DD89 strictly prohibits access by minors under the age of 18. We do not knowingly collect personal data from anyone under 18.
If we become aware that a minor is using our platform, the account will be immediately closed and any collected data will be promptly deleted.
If you believe a minor is using DD89, please notify our Help Center immediately.
10. Privacy Policy Changes
DD89 may update this Privacy Policy from time to time. For significant changes, we will send advance notice to your registered email. The date of each update will be noted at the top of the page.
Continued use of DD89 after any changes have been made constitutes your acceptance of the updated policy. We recommend checking this page regularly to stay informed.
11. Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us. DD89 always takes members' privacy concerns seriously.
- Email: privacy@dd89.bet
- Live Chat: Available in-platform 24/7
- Help Center: dd89.bet/help-center
- Response Time: Within 24–48 hours on business days
To exercise your rights: Reach us through any of the channels listed above. We will process your request within 30 days.